Essential
For lean teams who want a safety net, not surprises.
Starting at a flat monthly rate
- ✓ Remote-first support (business hours)
- ✓ Proactive OS/security patching
- ✓ Endpoint health dashboards
- ✓ Shared inbox triage
Managed IT
IT that doesn't page you at midnight.
A recurring partnership with proactive monitoring, same-business-day priority response, and Apple-Certified rigor. Mac-first by default and fully capable across Windows.
Soft SLAProactive MonitoringApple Certified25+ Years
Managed IT is a recurring partnership. We watch your environment every day and handle the routine work (patches, backups, license renewals) before it turns into an outage. Apple-Certified rigor, Mac-first by default, and fully capable across Windows when your team needs it.
Serving NYC, Long Island, New Jersey, and Connecticut from Northport. One accountable point of contact, with no call-center queue.
Professional
The sweet spot for growing studios and firms - proactive, scoped, and accountable.
Scoped to your team size
- ✓ Remote-first support (business hours)
- ✓ Proactive OS/security patching
- ✓ Endpoint health dashboards
- ✓ Shared inbox triage
- ✓ Same-business-day priority response
- ✓ On-site visits (NYC tri-state)
- ✓ Dedicated account contact
- ✓ Quarterly IT review
Enterprise
Custom coverage for mixed-OS teams with after-hours needs.
Custom, let's talk scope
- ✓ Everything in Professional
- ✓ Custom SLA
- ✓ After-hours escalation path
- ✓ Mac+PC hybrid environments
- ✓ Active Directory / MDM integration
- ✓ Strategic roadmap sessions
- ✓ Vendor and license management
Client Monitor
What we watch, and where you see it
Managed clients get the Mac Pros Client Monitor: a console that runs scheduled checks against your systems and alerts us when something changes or fails. You can sign in and see the same status we see. Checks are read-only and set up per client.
- ✓ Backup jobs reporting in on schedule
- ✓ Website and server reachability
- ✓ SSL certificate expiry
- ✓ Domain, DNS, and subscription renewals
- ✓ Google Workspace admin roles and 2-step verification
- ✓ Account changes, recovery details, and Google security alerts
- ✓ Dropbox shared links and storage
- ✓ YouTube channel status
- ✓ Asset records: sites, devices, services, and procedures
- ✓ Quarterly access reviews
Service Levels
Response commitments
These reflect how we prioritize - not contractual figures. Final SLA is written per engagement, sized to your team and risk profile.
| Tier | Priority response | Coverage |
|---|---|---|
| Essential | Same-day business hours | Mon-Fri 8:00-18:00 ET |
| Professional | Same business day | Mon-Fri business hours + after-hours on request |
| Enterprise | Custom per engagement | Custom coverage incl. after-hours & weekends |
Onboarding
How an engagement starts
- Discovery call (45 min) - Tim maps your environment, pain points, and constraints. No obligation, no templated pitch.
- Audit + fixed-scope proposal - Inventory, risk review, tier recommendation. Delivered in writing so you can compare on your own timeline.
- Transition (2-4 weeks) - Tooling deployed, documentation captured, escalation path defined. Nothing breaks during the handoff.
- Steady state - Monthly touchpoints, quarterly review, ad-hoc as needed. You know who to call and what to expect.
FAQ
Common questions
What's the difference between this and break-fix?
Recurring means we own prevention - patching, backups, monitoring, license hygiene. Break-fix means you call us after something is already broken. Most firms outgrow break-fix faster than they expect.
Do you work with mixed Mac + PC teams?
Yes. We lead with Mac and support Windows fully. See /services/pc-support for the PC angle, including AD integration.
Are you the only engineer?
No. Mac Pros is a five-person team, and Tim is the accountable point of contact on every engagement. Trusted subcontractors cover specialty work (cabling, A/V, after-hours coverage), coordinated through one relationship.
Can you work with our existing IT vendor?
Often yes. We define the boundary in writing during the audit so there's no ambiguity about who owns what. Co-managed arrangements are common.
What happens if we outgrow the tier?
We re-scope at any monthly boundary. Upgrades, downgrades, and mid-engagement adjustments are expected.